Your home may be repossessd if you do not keep up repayments on your mortgage.

TERMS OF BUSINESS (Combined Initial Disclosure Document)

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document Use this information to decide if our services are right for you.

2. Whose Products Do We Offer?

	Mortgages
	We offer mortgages from the whole market.
	We only offer mortgages from a limited number of lenders. Ask us for a list of the lenders we offer mortgages from.
	We only offer mortgages from a single lender.
	Insurance
	We offer products from a range of insurers for Life Assurance, Critical Illness Cover, and Income Protection Benefit.
	We offer products from a range of insurers for House Insurance.
	We offer products from a range of insurers  for Accident, Sickness and Unemployment.

3. Which Service Will We Provide You With?

	Mortgages
	We will advise and make a recommendation for you after we have assessed your needs.
	You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
	Insurance
	We will advise and make a recommendation for you after we have assessed your needs.
	You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What Will You Have To Pay Us For This Service?

	Mortgages
	A fee (see Scale of Fees for when this would apply).
	No fee. We will be paid by commission from the lender.
	You will receive a key facts illustration that will tell you about any fees relating to a particular mortgage.
	Insurance
	A fee.
	No fee. We will be paid by commission from the insurer.
	You will receive a quotation which will tell you about any other fees relating to any particular insurance policy

5. Who Regulates Us?

Pharos Mortgage Services Ltd is directly authorised and regulated by the Financial Services Authority. Pharos Mortgage Services Limited's FSA Register number is 459154.

Pharos Mortgage Services Limited's permitted business is advising on and arranging mortgages and general insurance.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.org.uk or by contacting the FSA on 0845 606 1234.

6. What To Do If You Have A Complaint?

If you wish to register a complaint, please contact us:

...in writing
Write to: Complaints Department, Pharos Mortgage Services Limited, 6 Sherman Drive, Rainhill, Prescot, Merseyside, L35 6PW

...by phone
Telephone: 0151 289 3468

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Services Ombudsman Service.

7. Are We Covered By The Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage
Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000, so the maximum compensation is £48,000.

Insurance
Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme.